As the cost of damage ripples throughout organizations, managers who fail to take steps to minimize damage – even though they aren’t directly affected – are missing an opportunity to save money overall and increase their own productivity. While the direct costs of damage reflect on packaging and logistics, the indirect costs of inspection, repair, reshipping, filing freight claims, and placating customers affect multiple departments, tying up capital and taking time and resources from more productive activities. Even future sales can be affected.

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